Effective Date: 30-September, 2023
Thank you for choosing The Wellness Hacker for your wellness needs. This Shipping and Delivery Policy (the "Policy") outlines important information regarding the shipping and delivery of your orders from our online store. Please read this Policy carefully to understand how we handle shipments and deliveries.

Shipping to: AU & US
Order Cut of time: 5:00 PM (Monday - Saturday)
AU: (GMT-04:00) Atlantic Standard Time (Blanc-Sablon) and
US: (GMT-05:00) Eastern Standard Time (New York)

1. Order Delivery

  • Processing Time: Orders are typically processed within 1-2 business days after payment confirmation, unless otherwise specified.

    Transit Time: 2-5 Business days Monday to Saturday

  • Delivery Time: (Processing time + Transit Time) 
    { (1+2) - (2+5) } = 3 - 7 (Business days Monday to Saturday)

2. Shipping Methods
We offer the following shipping methods for your convenience:
  • Standard Shipping: Orders shipped using our standard shipping option are typically delivered within 7 days for both the United States (US) and Australia (AU), depending on your location.
3. Shipping Costs
Shipping to Australia (AU)
  • Order Value under $100 AU: For orders under $100 AU, our shipping cost is $25 AU for every order.
Shipping to the United States (US)
  • Order Value under $100 US: For orders under $100 US, our shipping cost is $6.99 US for every order.
Please note that shipping times may vary based on your location, product availability, and other factors.
4. Shipping Locations
We currently offer shipping to locations within the United States (US) and Australia (AU). Please ensure that your shipping address is accurate and complete to prevent delivery issues.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.
6. Delivery

  • Delivery Address: Please provide a valid and complete delivery address when placing your order. We are not responsible for delays or issues arising from incomplete or inaccurate address information.

  • Delivery Attempts: Our shipping partners will make multiple attempts to deliver your order. If you are unavailable to receive the delivery, they may leave a notification for you to reschedule or pick up the package from a local distribution center.

  • Delivery Issues: In the rare event that your order is lost or damaged during transit, please contact our customer support team at support@thewellnesshacker.com We will work diligently to resolve the issue and ensure you receive your products.

7. International Shipping
For international orders, please be aware that customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.
8. Changes to Policy
The Wellness Hacker reserves the right to update this Shipping and Delivery Policy at any time. Any changes will be posted on this page, and the "Effective Date" at the top of the page will be updated. We recommend reviewing this Policy periodically to stay informed.
If you have any questions or require further assistance regarding shipping and delivery, please contact us at:
    Your satisfaction is important to us, and we appreciate your trust in The Wellness Hacker.

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