Refund policy

At The Wellness Hacker, we want you to be completely satisfied with your purchase. Our Refund Policy is designed to ensure a hassle-free return and refund process. Please review the following information to understand our policy.

1. Return Period

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Eligibility Criteria

To be eligible for a return, your item must meet the following criteria:

• It must be in the same condition that you received it.
• It should be in its original packaging.

3. Returns Accepted from All Countries

We accept returns from all countries.

4. How to Initiate a Return

Customers can initiate returns through the following methods:

• Contact us by email, phone or on our "chat" option on our website.

5. Return Labels

Customers can download and print the return labels from our website.

6. Accepted Product Conditions for Returns

We accept returns for products in new condition.

7. Restocking Fee

There is no restocking fee for returns.

8. Return Shipping Cost

Customers will not incur any cost for return shipping.

9. Exchanges

If you wish to exchange an item, the fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

10. Damages and Issues

Please inspect your order upon reception. If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.

11. Refund Process

We will notify you once we’ve received and inspected your return. We will inform you if the refund is approved or not. If approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

If you have any questions or require assistance with the return process, please contact our customer support team at:

• Phone: +61431282456
• Email: support@thewellnesshacker.com

Your satisfaction is important to us, and we strive to make your shopping experience with The Wellness Hacker a positive one.